Moors Resort & Marina Privacy Policy

At The Moors Resort , your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data, particularly in relation to SMS communications.

SMS Communications

To enhance your stay and provide timely updates, we may use your personal data to contact you with SMS messages. These messages are primarily transactional and informational, relating to your reservation and customer support. This may include:
● Pre-arrival reminders: Information about your upcoming stay, check-in details.
● Check-in instructions: Guidance for a smooth arrival.
● Mid-stay check-ins: Ensuring your comfort and addressing any needs.
● Post-stay communications: Thank you messages, feedback requests, or electronic receipts.
● Customer Support: Responding to your inquiries or providing assistance during your stay.

Consent for SMS Messages:

By providing your mobile number during the reservation process, check-in, or through our online services, you provide your consent to receive SMS text messages from The Moors Resort via its mobile text message provider.

Message Frequency:

Message frequency will vary based on your reservation and interaction with us. You can expect approximately 8-10 messages per reservation, plus additional messages, if you engage with customer support via SMS or anything that can help you elevate your experience and relevant messages.

Opt-Out:

You may opt out of receiving any or all SMS communications from us at any time. To stop receiving guest experience messages or any other SMS text messages, simply reply with the word STOP to any message you receive from The Moors Resort . You can also opt out by following the unsubscribe link in our emails, where applicable.

Help & Support: For assistance with our SMS program, please reply with the word HELP to any message you receive from The Moors Resort , or contact our front desk directly Message and data rates may apply. Please check with your mobile carrier for details on your plan.

Usage Data

We may collect information on how our services are accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (IP address), type of browser used and its version, pages of our Service that are visited, time spent on certain pages, unique device identifiers, and other pertinent diagnostic data. This data helps us understand how our services are used and to improve them.

How We Collect Your Data

Personal Data is collected in the following ways:
● Online services: Collected through our website, mobile applications, or through affiliate third-party booking sites (e.g., online travel agencies).
● During the reservation process: When you book a room or service with us.
● During check-in: When you arrive and register at the hotel.
● During check-out: For electronic receipts or feedback requests.
● Communication via e-mail: When you send or receive emails from us.
● Communication via SMS: When you send or receive text messages from us.
● Communication via third-party messaging services: Such as Google Messages, WhatsApp, Facebook Messenger, etc., if you choose to communicate with us through these platforms.
● Posts to social media related to the Hotel: If you interact with us on social media platforms.
● Participation in a survey, contest, or promotional offer: When you voluntarily engage with these activities.
● Reservations by Phone, In Person or Online: Personal data is collected when you make a reservation or communicate with us over e-mail, fax, or SMS text. Communication may remain on record for quality assurance and training.

Sharing Your Data

We will not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your personal data with trusted third-party service providers who assist us in operating our hotel services, such as our mobile text message provider, payment processors, or IT support. These providers are contractually obligated to protect your data and only use it for the purposes of providing services to us. We may also disclose your information if required by law or to protect our rights.

Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.